About the Guide: 

Knowledge Management (KM) is too often packaged as a purely technical endeavor: search engines, taxonomies, repositories of guidelines and nowadays, increasingly AI-powered dashboards. These tools may elegantly surface information, but the real determinants of KM success are psychological. What matters is how people decide what to acknowledge, share, trust, and apply knowledge. The most advanced KM infrastructure cannot compensate human beliefs, biases, blind spots, and entrenched habits that dictate whether knowledge flows or grinds to a halt.